01 / TERMS
Terms and Conditions
These Terms and Conditions apply to reservations made with BS TRAVEL AND TOURS, operating under the brand Bohol Whale Shark in Bohol, Philippines.
Reservations & Payment
- Reservations are confirmed only after full payment has been completed.
- Prices are displayed and charged in Philippine Pesos (PHP).
- Payments are processed through PayMongo and may be made using supported methods such as Visa, Mastercard, GCash and Maya.
- Customers are responsible for providing accurate booking, contact and accommodation information.
Tour Operation
- Participants must be at least 4 years old.
- Pregnant participants may join only with appropriate medical clearance from a doctor.
- Non-swimmers may participate; life jackets are provided.
- Customers should bring appropriate swimwear.
- For transfer-inclusive products, pickup and drop-off are available within Panglao Island.
- Schedules, departure times and activities may be adjusted due to weather, sea conditions, safety requirements or operational circumstances.
By completing a reservation and payment, the customer acknowledges these terms and agrees to follow reasonable safety instructions given by Bohol Whale Shark and its operating partners.
02 / PRIVACY
Privacy Policy
BS TRAVEL AND TOURS collects and processes customer information for reservation management, payment administration, customer communication, tour operations, safety and related business purposes. This policy is intended to operate consistently with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173).
Information We Collect
- Full name
- Email address
- WhatsApp / telephone number
- Nationality
- Hotel or accommodation information
- Number of participants
- Booking and payment transaction information
How We Use Information
Information may be used to confirm and manage reservations, arrange transfers, communicate with customers, process or reconcile payments, provide customer support, operate tours safely, and comply with applicable legal obligations.
Data Rights
Data subjects have rights under applicable Philippine privacy law, including rights relating to information, access, correction, objection and other statutory remedies. Requests may be made through our customer service contacts below. citeturn1search0turn1search2
We take reasonable organizational, physical and technical measures to protect personal information. Personal data is retained only for as long as reasonably necessary for the stated purposes, legal obligations, legitimate business purposes or the establishment, exercise or defense of legal claims. citeturn0search1turn1search3
03 / REFUNDS
Return and Refund Policy
Because our products are scheduled tourism services, cancellation refunds are based on the time remaining before the scheduled tour date.
| Cancellation timing | Refund |
|---|
| 15 days or more before tour | 100% |
| 8–14 days before tour | 80% |
| 4–7 days before tour | 50% |
| Within 3 days of tour | Non-refundable |
Date Changes
Date changes are available when requested at least 7 days before the scheduled tour date and are subject to availability.
Weather / Sea Conditions
If Bohol Whale Shark cancels the tour because weather or sea conditions make the operation unavailable or unsafe, the customer will receive a full refund.
Operator Cancellation
If the tour is cancelled by Bohol Whale Shark for operational reasons, the customer will receive a full refund.
Refund Processing
Approved refunds are processed within approximately 1 week.
The refund terms above do not limit any mandatory consumer rights or remedies that may apply under Philippine law.
04 / CONTACT
Customer Service / Contact Information
For booking questions, changes, cancellation requests, refund requests, privacy requests or general customer support, please contact us.
Business Information
BS TRAVEL AND TOURS
Bohol Whale Shark
Tawala, Panglao, Bohol, Philippines
Customer service hours: 07:00–18:00
05 / DISPUTES
Dispute Resolution Policy
Contact Us First
Customers are encouraged to contact Bohol Whale Shark first so that booking, service, payment, refund or other concerns can be reviewed and resolved directly.
Please provide the booking name, booking date, relevant reservation details and a clear description of the concern. We will review the matter and respond through the available customer service channels.
Unresolved Disputes
If a dispute cannot be resolved directly, the parties may pursue any remedies available under applicable laws and regulations of the Philippines, including applicable consumer protection and privacy procedures. Nothing in this policy is intended to waive mandatory rights or remedies provided by law.
Privacy-related complaints may also be brought to the National Privacy Commission where applicable. The NPC describes complaint procedures and data-subject rights under the Data Privacy Act. citeturn1search1turn1search4
